Returns and ExchangesExhanges:
At Tattered Halo, we want you to be completely satisfied with your purchase. Within 14 days of delivery, if you require a different size or color, our customer service team will be happy to help you. Please send us an email at email@example.com. Include your name, order number, date of purchase, and reason for exchange.
Returned item(s) must be in original, unworn, unwashed new condition. Customer is responsible for all shipping costs, which includes re-shipping of the new item(s).
Please consult the size chart on each product page or view our sizing help page to aid you in selecting the proper size. You are welcome to contact us prior to ordering if you have any sizing questions.
The following items are not eligible for exchanges:
We are sorry to hear you have a problem with your order! We will issue you a replacement order ASAP for any of the following issues:
Since all of our items are custom made, we do not accept returned items for a refund.
Once an order is placed, it is immediately sent for processing and we are unable to accept order cancellations. Please review your order carefully prior to purchase . Please contact us prior to ordering if you have any questions.